Impartiality Policy

RoyalCert ensures impartial, objective, and transparent certification decisions by eliminating conflicts of interest and maintaining strict neutrality across all operations.

Our Commitment to Impartiality

RoyalCert is fully committed to delivering impartial, objective, and unbiased certification and inspection services across all sectors. Every certification decision we make is grounded in verifiable, evidence-based findings, free from any external pressure, commercial influence, or personal interest.

Our impartiality framework ensures that all clients, regardless of industry or size, receive fair and consistent evaluations that align with international standards. This dedication to neutrality strengthens stakeholder trust and reinforces the integrity of the certification process.

Why Impartiality Matters?

An impartiality policy is essential to ensure that certification decisions are made fairly, consistently, and without bias. It protects the credibility of the certification body, builds trust with stakeholders, and ensures compliance with international accreditation standards. At RoyalCert, impartiality is not just a principle—it’s a foundation for delivering reliable and transparent certification services.

Our Complaint Handling Process

RoyalCert is fully committed to delivering impartial, unbiased certification and inspection services across all sectors. We ensure every decision is based on objective evidence and not influenced by external pressures or personal interests.

We proactively identify and manage potential conflicts of interest within our operations, ensuring neutrality in all certification decisions.

An independent Impartiality Committee oversees our certification activities and verifies that all operations are carried out fairly and transparently.

Our processes are built on integrity, confidentiality, and openness. RoyalCert is committed to acting professionally while respecting stakeholder trust and public confidence.