Feedback

Your feedback drives our improvement. Share your experience with RoyalCert to help us deliver even better certification and inspection services.

We Value Your Feedback

Your opinions help RoyalCert improve and adapt our certification and inspection services. Every comment we receive is reviewed carefully and contributes to our ongoing quality improvement process.

Meeting the customer needs and sustainable customer satisfaction is our main goal. Therefore, we are looking forward to get your feedback to constantly improve our services. We are listening and responding to your feedback, compliments and complaints.

 

Complaints

Why Feedback Matters?

Feedback allows us to identify areas for improvement, enhance customer satisfaction, and ensure that we consistently meet your expectations. You can share your experience with our auditors, training quality, certification process, customer service, or technical assistance.

Our Complaint Handling Process

We acknowledge all complaints within 2 working days to confirm that your concern has been received and logged into our system.

Our team aims to investigate and respond to your concern within 10 working days, ensuring a fair and transparent resolution process.

If we are unable to provide a full response within 10 working days, we will explain the reason and provide a date for a complete reply.

If we are unable to provide a full response within 10 working days, we will explain the reason and provide a date for a complete reply.

We’re Listening — Help Us Improve

Your feedback matters. Whether it's a suggestion, concern, or a positive experience, sharing your voice helps us enhance our services and serve you better.
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